Help topic 01
Reading
How do I read a book I bought?
Open My library and select the book. It opens in our reader in your web browser, on your phone, tablet or computer, at the page where you left off.
Can I download my ebook as a file?
No. BookMarket ebooks are licensed for reading in our browser reader and saved in your library.
Are the classics free?
Yes. Our classics are in the US public domain and free to read. Copyright terms differ in other countries.
Help topic 02
Orders And Refunds
Can I get a refund on an ebook?
Ebooks are delivered instantly, so sales are final. If a book won't open or display correctly in our reader, tell us within 7 days of purchase and we'll fix it or refund you.
Which payment methods do you accept?
Cards, Apple Pay and Google Pay, processed securely by Square.
Why was I charged sales tax?
We collect sales tax where the law requires it, based on your billing location. It's shown before you pay.
Are reviews real?
editorial standards/about/editorial-standards.
Help topic 03
Print Orders
How long does a print order take?
estimate at checkout.
How do I track my order?
Use the tracking link in your shipping email, or open My library › Print orders. My book arrived damaged or never arrived. If it's damaged, defective or misprinted, tell us within 14 days of delivery and we'll replace or refund it. If it never arrived, tell us within 14 days of the latest estimated delivery date.
Help topic 04
Account
Your account
I can't sign in. Use Email me a sign-in code on the sign-in page, or reset your password. Still stuck? Email support@bookmarket.ai.
How do I stop marketing emails?
Use the unsubscribe link at the bottom of any newsletter. Account and receipt emails will continue.
Help topic 05
Publishing
How do I cancel my author membership?
end of the period you've paid for.
Can I publish my book elsewhere too?
Yes. BookMarket is non-exclusive. (An ebook enrolled in Amazon's KDP Select has to stay exclusive to Kindle while it's enrolled.)
Help topic 06
Royalties
Help topic 07
Still Need Help?
Contact support
copyright issues, email dmca@bookmarket.ai.
